CONDITIONS OF SALE

PRICES
Prices payable for the goods you order is as set out on our web site (E & O E)at the time you place your order plus any charges for carriage as set out in the order form. We must receive payment in full for the goods you order, and any applicable charges for carriage before your order can be accepted unless we have agreed otherwise in advance in writing.

DELIVERY
We aim to despatch any orders received form this site before 3.00pm same day where stock is avaiable. But please allow 1-2days delivery. Promises are given in good faith and adhered to as far as possible but no responsibility is accepted for unforeseen delays subsequently arising. If for any reason we cannot despatch goods on a 1-2 day carrier we shall notify you at once to make alternative arrangements. If you would rather not wait for a revised delivery date you have the right to cancel your order. Offers on goods ex-stock are subject to goods being sold on receipt of acceptance. There is a £10.00 + VAT Carriage Charge on orders under £120.00 + VAT. Please check your goods thoroughly on receipt before signing carriers note and contact us immediately if there are any problems.

RETURNS
Under the United Kingdom Distance Selling Regulations 2000, you have the right to a cooling off period of 7 working days from the day after the day you receive the goods in which you can cancel the contract for the purchase of any goods from this website. A full refund will be made excluding any postage charges incurred for the return of the goods. This does not apply to business to business transactions This does not apply to goods made to your own specifications. (As long as the goods have not been used and are in their original undamaged packaging)

SAMPLES
All samples requested will be charged for and credited in full upon return. Samples made specially to customers drawings are non-returnable.

LIABILITY FOR DEFECTIVE GOODS
We are prepared to replace free of charge or offer a full refund for any goods which are proved to be of defective manufacture. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss (apart from any loss within the contemplation of the parties at the time of the contract) or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Please ensure you thoroughly check your goods before signing for them. If your goods have been damaged in transit please sign for them as DAMAGED and contact us immediately. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

RETENTION OF TITLE
Title will only pass when all sums payable have been paid in full. Until the title passes, the purchaser holds them as agent for the seller. The goods must be stored separately and identified accordingly. The purchaser may use the goods for his normal purposes. If the goods are combined with other goods, these goods must be similarly stored and identified. The risk to the goods passes on delivery not title. The seller has the right of entry to the purchasers' defaults (This does not apply to the individual consumer, but to business to business transactions). Where the goods are concerned in the manufacture of goods, the seller has reserved title to the manufactured goods.

This does not affect your statutory rights as a consumer.

COMPLAINTS PROCEEDURE
If for any reason you are unhappy with our products or services please do not hesitate to contact us.
Tel : (01422) 330008. Monday - Friday 7.30am - 5.00pm. Saturday 8.00am - 12 Noon.
Email : info@caldertrade.co.uk

We endevour to reply to all complaints within five working days.